Terms of Service

Services and Scope

CiciVPN provides cross-border network acceleration subscriptions, with coverage in 110+ countries and 250+ routes, and support for Windows / macOS / iOS / Android / Linux. Get client software and subscription details through the user panel. Available routes are as shown in the panel.

The service provides network connectivity and does not include accounts, content licenses, or paid benefits from third-party websites. When accessing international websites, users must still comply with the regional policies, account requirements, and terms of the relevant services. A route being connectable does not guarantee that a third-party service will be available.

Accounts and Usage Rules

No email address is required to create an account; a username and password are enough. Keep passwords and subscription details secure. Do not publish them or let others use them. If credentials are exposed or unusual activity is detected, change the password promptly and submit a ticket through the user panel.

There is no limit on the number of devices connected at the same time, for use by the account holder across different devices. This does not permit account sharing, subscription resale, route distribution, or paid access for others. Users must not impersonate others, interfere with account management features, or attempt to access unauthorized resources.

Subscription Billing and Data

Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. When you upgrade mid-cycle, the price difference is converted into remaining days. Check the plan, amount, and billing method before confirming an order.

Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid indefinitely and can be used until depleted. Monthly subscriptions and data packages have different data rules, so choose based on your needs. See the plans page for current prices.

Payments are accepted via Alipay / WeChat Pay / USDT. Use the user panel records to verify payment status, orders, and subscription details. If a payment is complete but the benefits are not displayed, keep the payment receipt and submit a ticket to avoid repeating the transaction.

Acceptable Use and Account Termination

Users must comply with the laws and regulations of their location and any regions relevant to their use of the service. The service must not be used for unlawful purposes, including fraud, violating others' privacy, distributing illegal content, infringing intellectual property, or carrying out unauthorized cyberattacks.

If a user engages in unlawful activity, resale or sharing, credential abuse, or behavior that disrupts other users' connections, CiciVPN may restrict connectivity, suspend, or terminate the account depending on the circumstances. In urgent cases, restrictions may be applied first, with details provided through the user panel. Users who disagree with an action may request a review by submitting a ticket. Account actions do not automatically remove refund rights or other rights granted by law.

Service Availability and Liability

Connection performance can be affected by local networks, carrier routing, device settings, the status of destination websites, and maintenance. CiciVPN does not guarantee access to all regions, at all times, or to every third-party service, nor does it guarantee a fixed speed or video quality.

Routes may be adjusted or connections temporarily interrupted due to maintenance, upstream failures, or changes to third-party policies. Users can report issues through the panel. Responsibility for third-party account actions, content changes, and network issues outside the service's control depends on the circumstances. This section does not affect liabilities that cannot be excluded or limited by law.

Refunds and Changes to These Terms

You may request a full refund for any reason within 14 days of your first payment. Sign in to the user panel and submit a refund request by ticket, including the order details needed for verification. You do not need to explain why you no longer wish to use the service. Any additional information requested will be used only to verify the account and payment records.

You can check refund progress in the ticket. Payment channel processing may affect when funds arrive; no separate arrival timeframe is promised here. Once a refund is completed, the corresponding paid benefits end. Other refund rights provided by applicable law remain in effect.

Changes to these terms will be published on this page along with an updated date. Important changes to subscription benefits or usage rules will be announced through the user panel. Changes will not be applied silently to retroactively reduce benefits on orders already in effect. If you have questions or do not accept an update, contact support by ticket to learn which arrangements apply.